Privacy Policy for EduLive Academy

Effective Date: July 14, 2026

Welcome to EduLive Academy. Your privacy is important to us. This Privacy Policy explains how EduLive Academy (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you use our website, mobile applications, online courses, and related services.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you register or purchase a course, we may collect:

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Payment Information (processed securely through third-party payment providers)

  • Student Information (where applicable)

Account Information

To provide learning services, we may collect:

  • Username

  • Password (encrypted)

  • Course enrollment information

  • Learning progress

  • Quiz and exam results

  • Certificates earned

Technical Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser type

  • Device information

  • Operating system

  • Time and date of visits

  • Pages visited

  • Referral URLs

  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Provide access to purchased courses

  • Process payments

  • Deliver educational content

  • Track learning progress

  • Issue certificates

  • Respond to customer support requests

  • Send important account notifications

  • Improve our website and learning platform

  • Prevent fraud and unauthorized access

  • Comply with legal obligations

With your consent, we may also send promotional emails about new courses, offers, and educational updates. You may unsubscribe at any time.

3. Payment Security

EduLive Academy does not store your complete payment card information.

Payments are processed through trusted third-party payment gateways that comply with industry security standards.

4. Cookies

We use cookies and similar technologies to:

  • Keep you logged in

  • Remember your preferences

  • Improve website performance

  • Analyze website traffic

  • Enhance your learning experience

You can disable cookies through your browser settings, although some features may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Payment gateway providers

  • Hosting and cloud service providers

  • Email communication services

  • Analytics providers

  • Legal authorities when required by law

All third-party service providers are expected to maintain appropriate security measures.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or online storage is completely secure, and we cannot guarantee absolute security.

7. Student Accounts

Students are responsible for maintaining the confidentiality of their login credentials.

You should not share your account with others. EduLive Academy reserves the right to suspend accounts involved in unauthorized sharing or misuse.

8. Children’s Privacy

Our educational services may be used by school and college students. If a student is below the age required by applicable law to provide consent independently, parental or guardian consent may be required.

If you believe a child has provided personal information without appropriate consent, please contact us so we can review and take appropriate action.

9. Third-Party Links

Our website or learning platform may contain links to third-party websites such as YouTube, payment gateways, or social media platforms.

We are not responsible for the privacy practices or content of those external websites. We encourage users to review their respective privacy policies.

10. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Request a copy of your information

  • Withdraw consent for marketing communications

  • Request restriction of certain data processing activities

To exercise these rights, please contact us using the information below.

11. Data Retention

We retain your information only for as long as necessary to:

  • Maintain your student account

  • Provide access to purchased courses

  • Meet legal and accounting requirements

  • Resolve disputes

  • Enforce our terms and policies

When no longer required, personal information is securely deleted or anonymized where appropriate.

12. Changes to This Privacy Policy

EduLive Academy may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

EduLive Academy

Email: support@edulive.com.bd

We will make reasonable efforts to respond to your inquiries as promptly as possible.